"Customer service is very important to us. We want to give you the best service possible when you come to our showrooms, and when we install and maintain your spas".We’ve got the best product and we constantly strive to make our service the best, too. Here’s what a few recent customers have said:
I am not in the bracket at the moment to purchase a hot tub. However as a surprise for my daughter’s 16th birthday I hired one for a week. Kevin was fantastic from start to finish delivering and picking up ensuring that times were to suit me. Nothing was a bother to him and any questions needing answered done very efficiently. My daughter and her friends had a ball. Likewise the rest of the family using the hot tub almost every night as a great way to relax and catch up chatting on the day’s events. Kevin was in no rush for the hot tub to be returned which was a huge bonus to us. Would thoroughly recommend the company for hot tub hire.
As a result the kids are desperate for the family to won one. Maybe one day in the future! In the meantime would definitely consider hiring again in the not too distant future.Kirsteen Taylor (Edinburgh)
A real fan of Advanced Arctic Spas! Bought a hot tub a couple of months ago and we are truly delighted with it. No pressure to buy but good advice and guidance given by Kevin. Once we had chosen a model the installation was swift and efficient. After sales advice very helpful too, as we are novices.
I would highly recommend Advanced Arctic Spas – great customer service, a friendly and informed staff, and a thoroughly enjoyable buying experience.
A big thank you to Kevin and the team!
I’m always very cautious when making a larger purchase, so shopped around thoroughly. Advanced Arctic Spas have the best showroom for seeing what you’re going to get, The best advice from Kevin (I’m 6’8″ & managed to get a huge and deep spa) and assistance from Malcolm – our hot tub had to be craned over the roof of the house onto a roof garden at the rear and I anticipated a logistical nightmare plus the risk of the thing coming through the roof. Not a bit of it – everything went smoothly, I’m delighted with the tub and would highly recommend the buying experience as well as the pleasure of sitting in your own spa, night or day, to anyoneAlisdair MCrae
Fab U Lous!!!! as Craig would say from Strictly. Although my husband was desperate for a tub and I was not sure after visiting Kevin and his team at Macmerry my mind was changed. It is now 5 months since installation and it has been the best extravagant present we have purchased for ourselves. We have built (well hubby) an enclosed area which is our little haven …….. steam/hot tub room. We use it every night to ease the stresses of the day, relax and just chill together.
I have already recommended you to friends and told them to get themselves down to Macmerry and meet the “A” team in hot tubs but most of all treat themselves like we did and have never regretted it.
Thank you Kevin and Malky.Christine Curran (Bonnyrigg)
A very relaxed experience – all the units sold by Advanced Arctic Spas are great quality, so they basically sell themselves. This means that Kevin is able to simply advise on the features on the units. We could have bought a hot tub for a lot less money, but it would have been of a much lower quality. We believe in ‘buy smart, buy once’. Installation was a breeze, with great service from Malky. We have been loving using our Arctic cub most nights. It has been a fabulous investment and buying from Advanced Arctic Spas has been a great experience.
I have dealt with Kevin and the team for over 4 years we have purchased 3 arctic spa hotubs for our self catering lodges and we are delighted with them, they are very robust and reliable and the guests love them.
The service is second to none, and when I order any parts or chemicals they are sent off same day delivery. All in all very happy with the service!Simon Stephen
Love, love, love my hot tub! Fantastic customer service from beginning to end. Kevin is such an honest, genuine guy, not just a salesman looking for a sale. He was always happy to help, from the day of order, to the day of delivery and after, especially when my hot tub turned into a massive washing machine and I was panicking. I would highly recommend this place to anyone thinking of buying a tub.Dee-Ann Stokes
Like most people making a purchase of this magnitude I shopped around but from the moment I stepped in the showroom here I knew I would have to look no further. Excellent selection on display, pricing and features all set out in black and white, fantastically knowledgeable sales technician with a straightforward and easygoing manner, I felt welcome and respected as a valued customer before I had even really decided to become one for sure.
The process was just so simple and pleasant from start to finish – deposit down, delivery arranged, wee courtesy call a week or so before to make sure we had everything in place our end ready for installation – couldn’t have been more helpful.
Delivery day dawned and bright and early our guys were on site and everything was done and dusted in just a couple of hours or so – I hadn’t even got around to making a cuppa and it was time for the demonstration!
In summary, I am truly delighted with my purchase, with the service I’ve received and with the knowledge and efficiency this firm delivers. Just great!
Thanks Malky and Kevin for making our experience the best it could be!
From our first visit to the showroom and testing area we were hooked, the advice and assistance given by Kev and his team was second to none and the range of hot tubs that Kev had available was incredible. Kev and Malky have given what can only be described as fabulous customer service even offering to come up to Morayshire to fix my hot tub a couple of days before Christmas when my Bluetooth failed.
We have owned a Maricopa for 7 months now and although an extravagant purchase one of our best and cannot imagine not having one now and the grandchildren love it,if you are thinking of buying a hot tub I would go visit Kev and the team at advanced arctic spas in my opinion the best on the market.Alex Black
9 months on from delivery of our superior Fiji spa and still loving it. Kevin and team have been great from delivery through follow up and advice and an ongoing relationship is what you need when owning a piece of technology like this . We’ve been very pleased with the ongoing running costs and it’s good to see the thermal properties of the cover in action, when it’s covered in snow and frost in winter and not melting away, even with 38 degree water one foot underneath .! Five stars.David Rigg (Edinburgh)
Right from our first enquiry the Arctic Spas team were fabulously helpful and accommodating, even letting us use the spa of our choice at their wonderful showroom in Macmerry. The install was carried out efficiently and professionally with the installers turning up exactly on time despite a four hour drive and getting up at 5am. Very impressive.
The spa itself is everything we hoped for. The superb build quality is evident in all its features. Great family fun, wonderful parties with friends, but best of all quality time for a soak on your own. Thanks again team for your excellent service; a 5 star performance. We would recommend you to anyone.Donna Gregory
Had our Hot Tub a few years now and still Love it! After sales service and Kevin have been fantastic! I have recommended them a few times now to friends who are also enjoying their tubs! I researched several companies before choosing this one and so glad we did.. Money well spent!!Kim McIntosh
We got our hot tub serviced yesterday and we are delighted with the service we received. The guy was really nice and he gave us lots of helpful tips, the outside is looking like new again. Would definitely use again for servicing, repair or a new tub.Jeanette Bryce
We totally love our new dream hot tub, a big thank you to Kevin and team and Ross cranes for efficient and hassle free installation despite the very wet and windy weather. The tub is certainly a dream to use we love relaxing with the mood lighting while listening to our favourite music and sipping on pink Champagne which has chilled nicely in the Ice Bucket, yes living the Dream.Elizabeth Linden (Edinburgh)
Kevin and his team are fantastic! My pump went on my hot tub when I had guests coming to the cottage and they were down the next day with a new pump and hot tub fixed. Fantastic service. And we love our tub. There is truly nothing better than stargazing from the warmth of your own tub!Emma Barron
We’ve had our Superior Fiji Spa for 2 weeks now and absolutely loving it. From the time we entered the showroom, spoke to Kev and made the decision to purchase it, the tricky delivery and installation which they undertook easily and professionally, It has been all positive. Great service.Matt Landels
Absolutely love our new addition, we all love our Fiji and the Storm Cloud looks fab! Thank you to Kevin for all your help with all the questions that we bombarded you with and also on Installation day with Malcolm and his patience. The professionalism from a well organised and excellent customer service was 1st class. Thanks again guy’s.Angela Newton (Edinburgh)
Kevin was a pleasure to deal with from our first meeting at the showroom through to installation day. Nothing was a problem for him and he was always on hand to answer any questions.
Malcolm was a great help also in setting up the hot tub and explaining how it all works.
Great customer service! Thanks.
Absolutely loving our hot tub. Great service, great price and fantastic after Sales.
Can’t recommend highly enough. Check this place out before buying elsewhere. You won’t look back.
The professionalism shown by Kevin during the sales process and on site installation were mirrored by the crane crew who hoisted the spa over our garage They took into account the needs and access concerns of our neighbours when setting up the monster crane that came straight out of a Thunderbirds movie. Very refreshing to experience such a well organised and efficient service.
As for the hot tub itself, I’m glad we chose the Fiji in white marble. Looks awesome especially when lit at night as the white surface makes the LED lights look rich and vibrant.
Great value for money and certainly looks like it’s built to last. Very happy.Janette Wegg
Can’t thank Kevin enough for my new Arctic Klondiker! Really great guy who is so approachable and always happy to help. Would highly recommend using this company and the Arctic Spas. THANKS GUYS!!Ricky Payne
Kevin and his team were a pleasure to deal with, start to finish. First class, would highly recommend. Thanks again, we are loving the tub!Mandy Thomson
From moment we entered shop we were giving good honest advice from both malky and kevin with no pressure put on to buy . Delivery was prompt and tub set up was well explained. Tub itself is great and couldn’t be happier with service from start to finish.Kenneth Barclay
Got our new addition to the family installed last Thursday .. Dream Spa with storm cloud interior .. Stunning ! Thank you very much to Kevin and Malcolm for excellent friendly service with great advice and help. It’s a difficult and expensive choice to make when buying a tub and choosing the company to use .. I would highly recommend you visit this place!Alison Murray
5 star ++++ ! Highly delighted with the service provided. Kev was fantastic in every aspect .Would thoroughly recommend.Angela Ramsay
Thank you Kevin, Malk and Bo.
Fantastic, relaxed and friendly approach to the purchase of our new Fiji Superior Spa.
Delivered on time and installed with ease.
First class service and helpful all the way from purchase to install.Paul Richardson
Chose Kevin’s company over 3 others in Scotland area. On politeness. Experience and non pushyness. Fiji is beautiful. Installed in 3 hours no issues. Can’t wait to get in it tonight. Service matches the product. Feel free 2 contact me if potential buyers want to. Cheers Kevin.Carl Hanratty
We have wanted a hot tub for years and after months of searching for one I liked we got it installed a couple weeks ago. I wish I had done it sooner it’s great. The guys at the showroom were great help in helping us what we needed. Highly recommend. Thanks.Jenny Mclachlan (Dunbar)
I’ve really fancied a spa for years, did loads of research and settled on a Coyote Reno ltd. What a tub, absolutely fantastic. Loads of jets, two pumps and a fantastic light and sound package. Super detail touches like the pump controls glowing gently and the speakers with their blue LED rhythmic lights keeping time to the beat of the music are a delight!
Arctic Spas at Macmerry are a fabulous crew, very very knowledgeable and patient with me and my many questions! Installation was flawless and the commissioning process was painless. I cannae stay out of my fab tub!!Lindsay Boath (Haddington)
If your thinking about a spa, just do, we did and totally love it, wish we had done it years ago. We would definitely recommend Kevin at advanced arctic spas. We have the arctic cub great size for our family x.Angela Brown (Dumfries)
Got a hot tub installed today by Kevin and Malcolm .fantastic product and very pleased .top class service.would recommend using Kevin if your thinking off installing a hot tub.Robb Young
No better feeling than the smell and sound of the jets when you’ve not experienced it for even as little as a week. Five star service as usual, thanks Kevin and Tony.Colette Farrell Gilliland
Ok so they’re not the cheapest but after 12 years of wanting one & research(cos theres not much else to do when you’re working toward a dream) I know they’re the best. Love ours.David Hatfield
Ok so they’re not the cheapest but after 12 years of wanting one & research(cos theres not much else to do when you’re working toward a dream) I know they’re the best. Love ours.Stuart Anderson
Loving our new hot tub,great service from going into the showroom to install thanks again Kevin and team.John Kelly
Loving our new hot tub,great service from going into the showroom to install thanks again Kevin and team.John Kelly